Contact Us
Mobile: +961 81 298 049
Email: info@boutique-rockfort.com
Address: Hrajel-Keserwan, Lebanon
Address: Hrajel-Keserwan, Lebanon
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Return Policy
Return Policy
- Reason for Return: We do not have a general return policy. Once an item is delivered and paid for, it cannot be returned unless it was broken or damaged during delivery.
- Terms of Return: Returns must be initiated within 1 day of delivery, after inspecting the item.
- Return Process: You may call or email us to report a damaged product.
- Refund Process: Collection of the damaged item will occur within 2-3 working days, and the refund will be issued upon collection.
- Our boutique is open for customers to inspect items physically before making a purchase. We encourage thorough inspection to ensure satisfaction before placing an order.
- Every item undergoes a final recheck and maintanance before delivery to minimize the risk of small scratches or damage from being on display.
Delivery Charges
Delivery Charges
– Delivery charges are region-based. The cost varies depending on the delivery destination.
– Larger and heavier items that require a truck and additional labor will incur higher delivery charges compared to smaller items, which can be delivered using a sedan van and one labor.
– For small items, a flat rate of $4 per delivery applies inside Lebanon.
– Customers who opt to collect their items directly from the boutique will not incur any delivery charges.
Payment Terms
Payment Terms
Payment is done by cash upon delivery. Customers are required to pay the total amount, including the item’s price and the applicable delivery charge when the order is delivered.
